Privacy policy

IDENTIFICATION:

PRIVACY STATEMENT

NEOTEX is aware of the importance you place on how we use and share your personal information. This Privacy Policy is intended to help you understand what data we collect, the purposes for which we process it, and the measures we take to protect it. We appreciate the trust you place in us to process your data with appropriate safeguards and in compliance with applicable regulations.

Personal data provided through the website available at https://neotex.com/ (hereinafter, the “Website”) will be processed as described in detail below.

OBLIGATION TO PROVIDE DATA

WHAT USER DATA WILL NEOTEX PROCESS?

NEOTEX will process the following categories of User data:

Identification data: first name, last name.
Contact data: postal address, email address, telephone number.
Browsing data: location data, IP address, MAC address.
Other data: information provided by users themselves in open fields within the forms available on the Website or in attached documents.
Comments data: when visitors leave comments on the Website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

If the User provides third-party data, the User represents that they have obtained the relevant consent and undertakes to inform such third parties of the information contained in this Privacy Policy, holding NEOTEX harmless from any liability in this regard. Notwithstanding the foregoing, NEOTEX may carry out periodic checks to verify this, adopting the appropriate due diligence measures in accordance with data protection regulations.

FOR WHAT PURPOSE AND FOR HOW LONG WILL NEOTEX PROCESS USERS’ PERSONAL DATA?

Personal data provided through the Website will be processed by NEOTEX for the following purposes:

To manage user contact and information requests through the channels made available on NEOTEX websites.
To manage the sending of commercial communications from NEOTEX, where the user has given consent to receive such communications, unless and until the user requests to unsubscribe, objects to or withdraws their consent.

User data will be retained until the user requests deletion, objects to the processing or withdraws their consent.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

Most of the information collected by NEOTEX about you is based on the consent requested from you, which you may withdraw at any time. However, withdrawal of consent shall not affect the lawfulness of any processing carried out prior to such withdrawal.

Consents obtained for the purposes indicated are independent, meaning that the User may revoke any of them, jointly or individually, without affecting the others.

To withdraw consent, the User may contact NEOTEX in writing at NEOTEX’s registered office, addressed to the Data Protection Officer, or by email at prodat@neotex.com.

TO WHOM WILL USER DATA BE DISCLOSED?

User data may be disclosed to:

Public Authorities, in the cases provided for by law.
Other companies related to NEOTEX and within its sector of activity, for the purpose of processing such data in order to send commercial communications, including by electronic means, regarding products and services that may be of interest to the user, provided that the user has given their consent through the corresponding form.
Companies within the NEOTEX Group, for the management of the contractual relationship.

USER RESPONSIBILITY

The User:

Warrants that the data provided to NEOTEX are true, accurate, complete and up to date. For these purposes, the User shall be responsible for the accuracy of all data communicated and shall keep the information provided duly updated so that it reflects their actual situation.
Warrants that they have informed third parties whose data they provide, where applicable, of the contents of this document, and that they have obtained their authorization to provide such data to NEOTEX for the stated purposes.
Shall be responsible for any false or inaccurate information provided through the Website and for any direct or indirect damages caused to NEOTEX or to third parties as a result thereof.

COMMERCIAL AND PROMOTIONAL COMMUNICATION

One of the purposes for which NEOTEX processes Users’ personal data is to send electronic communications containing information related to products, services, promotions, offers, events or news relevant to Users.

If the User wishes to stop receiving commercial or promotional communications from NEOTEX, they may unsubscribe from the service by sending an email to prodat@neotex.com.

EXERCISE OF RIGHTS

The User may contact the Data Protection Officer by written request addressed to NEOTEX’s registered office, for the attention of the Data Protection Officer, or by email at neotex@neotex.com, at any time and free of charge, in order to:

Withdraw the consents granted.
Obtain confirmation as to whether NEOTEX is processing personal data concerning the User or not.
Access their personal data.
Request rectification of inaccurate or incomplete data.
Request erasure of their data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Request data portability and the restriction of processing, in the cases provided for under data protection regulations.

The User may also lodge a complaint with the Spanish Data Protection Agency (AEPD) at Calle de Jorge Juan, 6, 28001 Madrid.

SECURITY MEASURES

NEOTEX shall process User data at all times in a strictly confidential manner and shall observe the corresponding duty of secrecy, in accordance with applicable regulations. To this end, NEOTEX has adopted the necessary technical and organizational measures to ensure the security of the data and to prevent their alteration, loss, unauthorized processing or access, taking into account the state of the art, the nature of the stored data and the risks to which they are exposed.